AISPP provides an excellent education and that the school personnel work very hard to build positive relationships and have in place clear lines of communication with all parents and others. In so doing, complaints or issues are kept to a minimum.
We take any concerns or issues seriously and we deal with them professionally following set procedures. We believe complaints need to be resolved as quickly as possible, but in some cases we need to establish whether the issue brought to our attention is a complaint or an actual concern. In such cases many issues can be resolved informally without the need to invoke formal procedures.
A concern (Stage 1) is ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought.’ A complaint (Stage 2) is best defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’.
Parents are always encouraged to remain in constant communication with the classroom teacher and therefore approach them directly regarding any concerns or issues.
In the second instance please contact the front reception administrator or Admissions Officer for support in dealing with your issue, concern or complaint. If the matter cannot be resolved, it will be directed to a senior member of staff.